Performance Evaluation of Toll Plazas using Queuing Theory

Volume 9 Issue 2 March - May 2019

Research Paper

Performance Evaluation of Toll Plazas using Queuing Theory

R. Srinivasa Kumar*, K. Vasudha**, P. V. S. Koteswar Rao***, K. Smitha****

* Associate Professor, Department of Civil Engineering, UCE, Osmania University, Hyderabad, Telangana, India.

** Graduate, Department of Civil Engineering, Matrusri Engineering College, Saidabad, Hyderabad, Telangana, India.

*** Associate Professor, Department of Civil Engineering, Matrusri Engineering College, Saidabad, Hyderabad, Telangana, India.

**** Assistant Professor, Department of Civil Engineering, Matrusri Engineering College, Saidabad, Hyderabad, Telangana, India.

Kumar, S. R., Vasudha, K., Rao, P. V. S. K., & Smitha, K. (2019). Performance Evaluation of Toll Plazas using Queuing Theory, i-manager's Journal on Civil Engineering, 9(2), 17-23. https://doi.org/10.26634/jce.9.2.14674

Abstract

Ever increasing vehicle traffic has over loaded on the performance of toll collecting plazas. Manual toll collection and Electronic toll collection methods are the most commonly adopted methods of toll collection in India along various sections of National Highways and Expressways, which were constructed and maintained on Public Private Partnership (PPP) mode. Manually operated toll collection at such plazas can be very difficult, especially during peak travel times, particularly during festivals. It is difficult to manage the queue and assign the required number of toll collecting gates operating in order to allow vehicles quickly and safely. Due to this reason, electronic toll collection servers are the best, but they are being less used by many drivers and still use manual toll collection. This results the drivers compelled to stop in front of the server for payment and create long queues and demand more number of toll collecting servers. To overcome this problem, this research has focused on to determine the performance evaluation of a few electronic toll collection and manual toll collection gates on National Highway (NH) 65 and Outer Ring Road. The arrival rate, service rate, delays, and the queue length data were collected. The arrival rates were input into a passion distribution based queuing model to determine the performance parameters of toll plazas and also the required number of servers at the study plazas.